IT Technician

Everlaunch Ltd

London, UK

13 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

£42,000.0 - £45,000.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Windows Active Directory Apple Mac Systems JIRA Business Software Computer Networks Desktop Computing Linux Domain Name System (DNS) Virtual Private Networks (VPN) Microsoft Office System Center Configuration Manager

+7 more

Windows Servers TCP/IP Transmission Control Protocol (TCP) Software Troubleshooting Firewalls (Computer Science) Computer Equipment Servicenow

Job description

Your impact: By resolving technical issues promptly, you help colleagues stay productive and maintain access to the tools they need., * Deliver IT support and desktop support through a help desk, providing clear, courteous customer service.

Troubleshoot software, computer hardware and operating systems, including Windows, macOS and Linux.
Support computer networking across LAN and TCP/IP environments; assist with VPN, firewall and DNS issues.
Administer Microsoft Windows Server and Active Directory, and support Microsoft Office and SCCM.
Record, analyse and track incidents using tools such as ServiceNow, Jira or BMC Remedy, communicating updates clearly.

Requirements

Experience in IT support, technical support or a help desk role is useful.
Familiarity with Windows Server, Active Directory, networking concepts including TCP, and software troubleshooting is desirable.
Knowledge of macOS, Linux, SCCM, VPNs, firewalls, DNS and computer hardware is an advantage.
Strong communication, customer service and analysis skills, with the ability to explain technical issues clearly.

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