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IT-Supporter - Bonn

Aschert & Bohrmann GmbH
Bonn, Germany
about 2 months ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
German
Job source
aschert-bohrmann.de

Tech stack

Microsoft Windows Issue Tracking Systems Citrix Systems

Job description

Verantwortlich für die Annahme, Analyse und Behebung von IT-Störungen im Windows-Umfeld Erstellung von Tickets und kontinuierliche Pflege des Ticketsystems sowie ggf. Weiterleitung von speziellen Tickets an die entsprechenden Fachbereiche Erarbeitung und Dokumentation von workarounds, known errors und praktikabler Lösungen Installation und Administration von Hard- und Software Kompetente Ansprechperson in allen IT-Fragen des täglichen Betriebs

Requirements

Erfolgreich abgeschlossene informationstechnische Berufsausbildung oder vergleichbare Qualifikationen Erste Berufserfahrung im IT-Support Verhandlungssichere Deutschkenntnisse in Wort und Schrift Gute Kenntnisse in der Microsoft-Umgebung sowie Citrix-Kenntnisse Erfahrungen im Umgang mit Ticketsystemen Problemlösefähigkeit sowie analytisches Denkvermögen Gute kommunikative Fähigkeiten, Teamgeist und hohe Serviceorientierung

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on aschert-bohrmann.de

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