IT Operations Manager

Bluecore, Inc.

San Diego, CA, United States

15 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

$90,000.0 - $110,000.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Active Directory Agile Methodology Amazon Web Services Microsoft Azure Cisco Routers Cyber Security Databases Dynamic Host Configuration Protocol Linux Domain Name System (DNS) Information Technology Operations Network Security

+19 more

Microsoft SQL Server Windows Servers Network Configuration and Change Management Network Architecture Cloud Services Firewall Policy Management Server Administration SQL Databases Systems Architecture Virtualization Technology VMware VSphere Enterprise Software Applications Database Optimization Information Technology SolarWinds (Software) Network Server Cisco Servicenow Vmware

Job description

Lead and supervise the IT operations team, including technical support, network engineering, systems administration, and project management staff.
Oversee the management of IT infrastructure such as servers, networks, databases, and cloud services including AWS and Azure.
Ensure the stability, security, and performance of enterprise systems like Microsoft Windows Server, Linux platforms, VMware vSphere, and Cisco network devices.
Develop and implement IT policies aligned with ITIL standards for incident management, change management, and service request fulfillment.
Manage vendor relationships for hardware, software, and cloud services; negotiate contracts to optimize costs and service quality.
Coordinate disaster recovery plans and business continuity strategies to safeguard critical data and minimize downtime.
Oversee technical projects from initiation through completion using Agile methodologies; monitor progress, manage risks, and ensure deliverables meet quality standards.
Maintain comprehensive documentation for network configurations, system architectures, security protocols, and compliance requirements.
Support cybersecurity initiatives by implementing network security measures such as firewalls, active directory management, access controls, and information security protocols.
Drive continuous improvement initiatives by analyzing operational metrics with tools like SolarWinds and ServiceNow; identify opportunities for automation or process enhancements.

Requirements

Proven experience managing large-scale IT operations within a complex organizational environment.
Extensive knowledge of cloud platforms such as AWS and Azure; experience with virtualization technologies like VMware vSphere.
Strong background in network infrastructure including LAN/WAN design, Cisco routers/switches configuration, firewall management, DHCP/DNS setup.
Hands-on experience with server management on Windows Server environments; familiarity with Linux systems engineering is a plus.
Demonstrated expertise in database administration using Microsoft SQL Server or similar platforms; understanding of SQL queries and database optimization techniques.
Skilled in project management with a track record of leading cross-functional teams using Agile or ITIL frameworks.
Excellent communication skills with the ability to translate technical concepts into clear business language for stakeholders at all levels.
Certifications such as CISSP, PMP, VMware Certified Professional (VCP), Microsoft Certified: Azure Solutions Architect Expert or equivalent are highly desirable.
Strong analytical skills combined with organizational prowess to prioritize tasks effectively while managing multiple projects simultaneously.

Benefits & conditions

401(k)
Dental insurance
Health insurance
Life insurance
Vision insurance

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