IT Service Delivery Specialist - Paris (Global ITSM)

As IT Service Delivery Specialist, your main contribution is to ensure stable, secure, and high-quality IT services across offices, stores, and warehouse operations. You contribute by:

• Handling incidents, service requests, and operational IT tasks
• Providing IT support through ticketing systems, remote tools, phone, and walk-ins
• Performing hands-on and remote support including installations, configurations, upgrades, and hardware setup
• Taking ownership of IT infrastructure in the Paris region in line with global standards
• Supporting workplace technology, networks, cloud services, meeting room systems, and retail IT environments
• Coordinating IT activities with internal stakeholders and external vendors
• Ensuring adherence to regional and global IT processes while proactively identifying opportunities for process improvement and harmonization

You have high aspirations and focus on details that create substantial impact. You enjoy working as a team and you embrace feedback to develop yourself and others. You are curious and thrive in a dynamic environment. Cooperation, respect, and clear communication are important, along with your ambition to learn and grow. If these qualities speak to you, we would love to have you on our team.

Specific personal qualities for this role:

• Structured and pragmatic with a hands-on, execution-driven mindset
• Clear communicator who collaborates well across teams and regions
• Takes ownership and follows tasks through to completion
• Calm and reliable, with strong attention to detail

Specific experience and knowledge for this role:

• Experience in IT support, IT operations, or other customer-facing IT roles
• Practical experience with ITSM processes such as incident and request management
• Solid understanding of workplace IT, infrastructure, and basic networking
• Hands-on experience supporting both PC and Mac environments, including Windows, macOS, and iOS
• Experience with modern workplace platforms such as Microsoft 365 and Entra ID, and MDM tools such as Intune
• Experience coordinating with vendors and internal stakeholders
• Experience supporting retail IT environments, including store technology such as POS setups and payment terminals, is meriting
• Familiarity with network and storage platforms such as Cisco Meraki, Egnyte, or Box is meriting
• Experience in global or multi-site environments is meriting
• ITIL experience or certification is meriting
• Microsoft certifications are a plus
• Fluency in English and French, spoken and written