IT Support Technician

As IT Support Technician, you will support colleagues across the School with hardware, software and network-related issues, helping to ensure the smooth operation of the School’s IT and communications systems. Working as part of a friendly and experienced team, you will assist with first-line support, device setup and maintenance, troubleshooting, software installation and a range of IT projects.

Whether you’re resolving Helpdesk tickets, setting up equipment for new colleagues or supporting wider ICT initiatives, you’ll play an important role in ensuring that staff have the technology they need to work effectively.

Reports to: Head of ICT Services.

The successful candidate will have a good working knowledge of Microsoft Windows and Microsoft Office products, strong communication skills and a customer-focused approach. Knowledge of networking, Active Directory, Group Policy, DNS and DHCP would be advantageous, although attitude, enthusiasm and a willingness to learn are just as important.

Contract: Full-time, permanent contract.

Hours of Work: 37.5 hours per week, Monday to Friday, 52 weeks per year, plus some Saturday mornings during Wycombe Abbey term time, for which time off in lieu will be given.

Holiday: 30 days per annum, plus bank holidays.

Salary: £26,350-£33,325 depending on experience., Benefits of working at Wycombe Abbey include:

• Enrolment in the School’s Defined Contribution Pension Scheme
• Fee remission at Wycombe Abbey and selected prep schools
• Free parking
• Free meals and refreshments
• Free use of the Sports Centre, including swimming pool and gym
• Generous training and development opportunities
• Provision of a laptop where applicable
• Free eye tests
• Access to the Employee Assistance Programme
• Cycle to work scheme
• Salary sacrifice on electric vehicles
• Free will writing, * Additional leave
• Bereavement leave
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Employee mentoring programme
• Enhanced maternity leave
• Free parking
• On-site gym
• On-site parking
• Sick pay
• Work from home

Work authorisation:

• United Kingdom (required)

Wycombe Abbey is a world class full-boarding school for girls, located on a beautiful site in the centre of High Wycombe. With its distinctive heritage, magnificent 170-acre campus and impressive resources, the School provides an outstanding education for 650 pupils aged 11-18.

We have been at the forefront of girls’ boarding education for over 125 years. Superb academic outcomes are the School’s hallmark and pupils regularly secure places at the most prestigious universities across the globe. Known for its world-class education, Wycombe Abbey encourages curiosity, innovation, leadership and delight in learning among its pupils.