Data Analyst

We are seeking a Data Analyst to lead all analytical data, dashboard design and reporting activities across the contract and its service streams. The successful candidate will act as the contract expert on company systems, maintaining data integrity and reporting structures to ensure the highest standards of quality and accuracy. Job Description We are looking for a proactive and analytical professional who is passionate about data, reporting and continuous improvement. This role will identify opportunities to enhance processes and data quality, delivering measurable benefits to both ISS and the client through insightful analysis and effective system management., * Lead all analytical data, dashboard design and reporting activities across the contract.

• Produce monthly performance reporting, reviews, KPIs and data analytics using CAFM, BMS and other data-driven reports.
• Deliver high-quality regular and ad hoc analysis for internal stakeholders and clients.
• Manage the end-to-end reporting process and tailor management information outputs to contract requirements.
• Coordinate the production and distribution of contract performance reports in line with agreed schedules.
• Build and maintain effective relationships with users and system support teams to ensure issues are logged and resolved within agreed timescales.
• Own CAFM data management, ensuring consistency, accuracy and quality standards are maintained.
• Drive continuous improvement initiatives through the use of reliable and informative data that benefits both ISS and the client.

• Expert user of Microsoft 365 applications including Excel, PowerPoint, Word, Teams and Outlook.
• Proficient in SharePoint, Planner, Forms, Visio, Power Automate and Power BI.
• Experience or strong working knowledge of databases, CAFM systems and asset management tools.
• Self-motivated, proactive and able to work independently with limited support.
• Strong communication skills with a passion for data analysis and problem solving.
• Takes ownership and responsibility for deliverables while driving continuous improvement.
• Demonstrates integrity, professionalism and respect in all aspects of work.
• Committed to supporting colleagues and delivering a high standard of service.
• Experience supporting business development and change control processes from specification through to delivery.
• Ability to create, maintain and deliver system process and user training materials.

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.