Systems Administrator (Tier 2 Level 1)

We are seeking a Tier 2 Level 1 Systems Administrator to join our team in Annapolis Junction, MD. This role is responsible for supporting, maintaining, and optimizing server infrastructure, operating systems, and key software applications within a secure enterprise environment.

The successful candidate will handle escalated technical issues, perform patch management and system configurations, uphold strict security controls, and collaborate on cross-functional IT projects., System Administration & Maintenance

• Monitor, manage, and maintain enterprise servers, operating systems, and core business applications.
• Apply patches, updates, and configuration changes in compliance with change management policies.
• Perform routine system health checks, capacity planning, and performance tuning., * Provide advanced technical support for issues escalated from help desk/Tier 1 teams.
• Diagnose and resolve complex system, application, and network-related problems.
• Assist with user account management, permissions, and access controls.

Implementation & Configuration

• Install, configure, and deploy new systems, hardware, applications, and tools.
• Assist in system upgrades, migrations, and software integrations.
• Document system configurations, procedures, and operational standards.

Security & Compliance

• Ensure all systems adhere to organizational security policies and federal guidelines.
• Implement and monitor security controls, including antivirus, endpoint protection, firewalls, and access management.
• Participate in audits, risk assessments, and vulnerability remediation tasks.

Monitoring & Reporting

• Use enterprise monitoring tools to track system performance, availability, and capacity.
• Respond to alerts, incidents, and outages, performing root cause analysis and corrective actions.
• Prepare routine reports on system health, incidents, and infrastructure improvements for management.

Collaboration & Process Improvement

• Collaborate with network, security, application, and help desk teams on cross-functional initiatives and projects.
• Contribute to the continuous development and refinement of IT processes, standards, and documentation.
• Provide input on technology selection and system architecture improvements.

• Clearance: Active TS/SCI security clearance with a current Polygraph is required., * High School Diploma / GED with 10+ years of relevant IT/systems administration experience; OR
• Bachelor’s Degree in IT, Computer Science, or related field with 5+ years of relevant experience., * CompTIA A+ CE
• CompTIA Network+ CE, * Hardware maintenance and troubleshooting
• Remote Desktop & Remote Assistance software
• Server & OS Administration (Windows / Linux)
• Security management (endpoint protection, firewalls, access controls)

Salary Range: $84,000 - $100,000 (commensurate with experience, education, and skills), * Salary Range: $84,000 - $100,000 per year (commensurate with skills, experience, and contractual guidelines).

• Comprehensive Healthcare: Medical, Dental, and Vision coverage options.
• Financial Protection: Basic Life Insurance and Short/Long-Term Disability Insurance.
• Time Off: Paid Holidays, Paid Time Off (PTO), and Paid Parental Leave.
• Retirement Planning: 401(k) plan with company matching contributions.
• Professional Growth: Tuition reimbursement and professional development support.