Business Telephone Systems Engineer - VoIP / Cloud Telephony

This is not an Openreach-style FTTP, SOGEA, copper or external fibre installation role. We are specifically looking for someone with experience installing, programming, configuring or supporting business telephone systems, PBX systems, hosted/cloud telephony or VoIP systems.

The ideal candidate will have a strong telephone systems background, with some structured cabling experience and enough networking knowledge to configure and troubleshoot basic business routers, switches and IP networks.

This is a field-based role with a mixture of customer-site work and office-based technical support from our Dunfermline office.

Key responsibilities

• Install and configure hosted/cloud business telephone systems.
• Program users, extensions, hunt groups, call routing, voicemail and auto attendants.
• Install and configure IP handsets, cordless phones and softphones.
• Configure and troubleshoot SIP and VoIP services.
• Install, terminate and test Cat5e/Cat6 cabling.
• Configure basic business routers, managed switches and wireless access points.
• Work with DHCP, IP addressing, NAT, port forwarding and VLANs.
• Diagnose telephone, network, connectivity and call quality faults.
• Prepare and pre-configure equipment before installation.
• Provide remote technical support when required.
• Carry out customer training and system handover.
• Maintain accurate installation and support records.

Previous practical experience with business telephone systems is strongly preferred.

Relevant experience may include:

• Business telephone system installation.
• PBX programming and configuration.
• Hosted/cloud telephony.
• VoIP and SIP.
• IP handset deployment.
• Call routing, hunt groups and voicemail.
• Cat5e/Cat6 cabling.
• Business routers and managed switches.
• DHCP, IP addressing and VLANs.
• Wi-Fi installation and troubleshooting.
• General technical fault finding.

You do not need to be a network specialist, but you should be comfortable configuring a basic business router and understanding how an IP network operates.

Relevant platforms

Experience with any of the following would be useful:

• iPECS / iPECS Cloud.
• Gamma Horizon.
• 3CX.
• Microsoft Teams Phone.
• Webex.
• RingCentral.
• Mitel.
• Avaya.
• NEC.
• Panasonic.
• Samsung.
• Unify.

Experience with other business telephone systems is equally welcome.

Networking experience with Ubiquiti UniFi, TP-Link Omada or DrayTek would also be useful, although full training will be provided on the systems and products we use., * Has strong technical fault-finding skills.

• Is comfortable programming and configuring telephone systems.
• Can work independently at customer premises.
• Takes ownership of installations and support issues.
• Communicates clearly and professionally with customers.
• Keeps accurate technical notes and records.
• Is willing to learn new telephone and networking platforms.
• Takes pride in completing work properly.

You will need a full UK driving licence and should live within reasonable commuting distance of Dunfermline, Fife.

The role will involve regular travel to customer premises throughout Scotland, alongside office-based days carrying out remote support, system configuration and installation preparation.