IT Support Specialist

• Help desk remote and onsite support assisting customers with resolution of their computer issues in a polite, professional, and friendly manner.
• Diagnosing/troubleshooting and resolving hardware and software related computer issues.
• Computer setup, cleanups, upgrades, virus removal, and general maintenance.
• Support common business and productivity software.
• Assist callers with requests for information technology services, repair or support requests, complaints, and inquiries and direct to appropriate IT personal via computer tracking system.
• Document user calls, issue resolution, and related processes and procedures
• General office duties, including answering phones, taking messages, and some light cleaning.
• Assist with projects.

• Strong computer knowledge and troubleshooting skills, 1-2+ years professional IT experience required.
• Experience supporting Microsoft Office Suites.
• Experience with virus removals and operating system reloads
• Experience with computer hardware replacement and installation
• Network troubleshooting experience (WAN, LAN, VPN, VLAN, TCP/IP, DNS)
• Personal qualities required: Personable, responsible, professional, friendly, motivated, self-starting
• Excellent written and verbal communication skills.
• Clean cut and professional appearance.
• Experience in customer service related work preferred
• Technology certifications or degrees a plus
• Mac experience a plus
• References required
• Background check and clean drug test are required., * High school or equivalent (Preferred)

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Located in the Albuquerque Metro Area east side, Systems MD is a growing IT company and has been providing government, business computer and network solutions since 2006. We are looking for a hard-working, motivated part or full-time technician. Opportunities are available for advancement.