Field Service Technician - IT Infrastructure & Network Support

We are seeking an experienced Field Service Technician to install, configure, maintain, and troubleshoot IT infrastructure at construction job sites. This role involves setting up mobile offices with computer workstations, networking equipment, internet connectivity, printers, phone systems, security cameras, and other technology., IT Hardware Installation & Support

• Set up, configure, and troubleshoot desktops, laptops, monitors, printers, phones, and other peripherals.
• Install and configure computer systems, workstations, conference rooms, and training center technology.
• Support Windows applications, software updates, multi-factor authentication (MFA), and related IT systems.
• Install, distribute, maintain, and recover technology assets at construction job sites.

Network & Internet Connectivity

• Install and configure routers, switches, Wi-Fi access points, Ethernet connections, and other networking equipment.
• Set up cellular and mobile internet solutions, including LTE/5G hotspots, cellular routers, modems, and antennas.
• Install and configure satellite internet equipment, including Starlink where applicable.
• Install and terminate copper and fiber cabling as required.
• Diagnose and resolve wired, wireless, cellular, and satellite connectivity issues.

Troubleshooting & Technical Support

• Provide hands-on and remote technical support for hardware, software, networking, and connectivity issues.
• Identify root causes of technical problems and implement effective solutions to minimize downtime.
• Perform hardware replacements, system updates, equipment testing, and connectivity verification.
• Coordinate with vendors and service providers to resolve installation and equipment issues.
• Maintain accurate documentation of installations, configurations, service requests, and resolutions.

Field Operations & Travel

• Travel to construction job sites regionally and nationwide to install, maintain, and support IT infrastructure.
• Set up new mobile offices and provide ongoing technical support at existing sites.
• Follow job-site safety procedures and applicable installation standards.
• Work independently across different locations, schedules, and site conditions.
• Support asset collection and equipment recovery when projects are completed., * Authorized travel expenses will be paid or reimbursed in accordance with company policy.

The ideal candidate will have hands-on experience in IT support, desktop support, network equipment installation, and cellular or satellite internet connectivity. This is a field-based position requiring frequent travel to construction sites, independent problem-solving, and the ability to establish technology infrastructure from the ground up., * 3+ years of hands-on experience in IT support, desktop support, help desk, systems support, technical support, or IT field service.

• Proven experience installing and troubleshooting desktops, laptops, workstations, printers, and other IT peripherals.
• Hands-on experience setting up cellular or mobile internet connectivity, including LTE/5G hotspots, routers, modems, or antennas.
• Experience installing and configuring network routers, switches, Wi-Fi equipment, and Ethernet connections.
• Strong troubleshooting skills across hardware, software, and network connectivity.
• Ability to independently establish IT infrastructure at new locations.
• Valid driver’s license, reliable transportation, and a clean driving record for the past five years.
• Ability to pass a Motor Vehicle Record (MVR) check.
• Willingness and ability to travel frequently, including overnight stays and occasional air travel.
• Ability to lift and carry equipment weighing up to 30 lbs. and work in varied construction-site conditions.

Preferred Qualifications

• Experience installing or troubleshooting Starlink or other satellite internet systems.
• Experience with Cisco routers, switches, and wireless access points.
• Familiarity with security cameras, access control systems, phone systems, and remote monitoring tools.
• Experience installing copper and fiber cabling.
• Previous IT support experience in construction, industrial, or other field-based environments.
• CompTIA Network+, Cisco, or other relevant IT/networking certifications.
• Familiarity with cloud-based services and remote technology management.
• Flexibility to work occasional weekends or nontraditional hours when required., The ideal candidate is a hands-on IT professional who can independently deploy workstations, networking equipment, and reliable internet connectivity at construction sites. Candidates with a combination of desktop support, network installation, cellular or satellite connectivity, and field service experience are strongly encouraged to apply.

• 401(k)
• Dental insurance
• Vision insurance