IT Print Service Support Technician - Richmond, VA - Hybrid

The client is seeking a skilled and customer-focused Support Technician to join their IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.

The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.

The role will be supporting Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge., Microsoft 365 Required 5 Strong communication and interpersonal skills and detail oriented Required 5 Strong analytical and troubleshooting skills Required 5 Ability to prioritize tasks and manage time effectively in a fast-paced environment. Required 5 Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. Required 5 Commitment to delivering high quality end user support and customer service Required 5 Experience in a help desk or technical support role. Required 5 Knowledge of IT systems Required 5 Knowledge of print services environment Desired 2

Brandon Consulting Associates, Inc. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 29years.