Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

$47,840.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Access Network Active Directory Issue Tracking Systems Local Area Networks System Center Configuration Manager Peripherals Servicenow

Job description

• Participate in the deployment, setup, configuration, and quality assurance of laptops, desktops, monitors, and peripherals as part of the County’s Desktop Refresh Project (DRP).
• Distribute, track, and configure devices across 30+ County departments in a scheduled manner.
• Interact with end-users and department liaisons for device delivery, setup, and troubleshooting.
• Update and maintain ServiceNow Asset Management (SNAM) portal with asset details and corrections.
• Support project documentation, status reporting, estimates, timelines, and end-user documentation.
• Work with logistics for device movement, scheduling, and inventory management.
• Perform imaging/reimaging of devices, install applications (locally and via Microsoft SCCM), and complete break-fix and quality assurance checks.
• Conduct asset management tasks including product inventories, data updates, and processing device recycling requests.
• Serve as a point of contact for vendor service calls and coordinate service as needed.
• Diagnose and resolve technical issues related to hardware, software, network access, and telecommunications.
• Maintain accurate records, track assets, and alert management to recurring technical problems.
• Utilize Active Directory for user and device management (add, move, change objects within containers).
• Collaborate with full-time Service Desk and project stakeholders to ensure smooth project execution.
• Manage multiple tasks and priorities while maintaining a positive, customer-focused attitude.
• Ensure compliance with security, audit, and inventory process controls.

Requirements

• Required to have a high school diploma and experience with Windows 10/11, asset management, and enterprise service desk ticketing systems.
• Must be punctual, self-motivated, and able to communicate technical concepts in simple terms to end-users.

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