Front Desk Coordinator / Patient Services Representative (Check-in)

We are seeking a friendly, dependable, detail-oriented Medical Receptionist to join our front desk team. This position is responsible for creating a positive first impression, efficiently checking in patients, verifying insurance information, and ensuring smooth daily patient flow.

The ideal candidate is professional, organized, comfortable multitasking in a busy medical office, and committed to delivering excellent patient service.

Key Responsibilities

• Greet and welcome patients in a warm, courteous, and professional manner.
• Check patients in promptly and accurately for scheduled appointments.
• Verify patient demographics, insurance eligibility, and coverage information.
• Collect and update patient registration forms, identification, insurance cards, and other required documentation.
• Ensure all patient information is accurately entered and maintained in the Electronic Health Record (EHR) system.
• Answer incoming telephone calls, direct inquiries, and assist patients with general questions.
• Coordinate with medical assistants, providers, and other front desk personnel to maintain efficient patient flow.
• Identify and communicate insurance or registration discrepancies before patients are seen.
• Assist with appointment scheduling and confirmation as needed.
• Maintain an organized, welcoming, and professional reception area.
• Protect patient confidentiality and comply with HIPAA regulations and office policies.
• Perform additional administrative duties as assigned.

Required:

• Excellent communication and customer service skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask and remain professional in a fast-paced environment.
• Basic computer proficiency and accurate data entry skills.
• Dependability, punctuality, and a positive, team-oriented attitude.

Preferred:

• At least 1 year of experience working in a medical office, preferably primary care.
• Experience with Electronic Health Records (EHR/EMR).
• Familiarity with Medicare, Medicare Advantage, Medicaid, and commercial insurance plans.
• Experience verifying insurance eligibility and obtaining patient information.
• Bilingual English/Spanish is a plus.

What We’re Looking For

We value employees who take ownership of their responsibilities and understand that an efficient front desk is essential to excellent patient care.

Our ideal candidate is someone who:

• Enjoys working with patients, particularly seniors.
• Takes initiative and solves problems proactively.
• Works well with physicians, medical assistants, and administrative personnel.
• Can maintain accuracy while handling multiple responsibilities.
• Demonstrates patience, empathy, professionalism, and a strong work ethic., * High school or equivalent (Required)

Experience:

• Medical receptionist: 1 year (Required)

Language:

• Spanish (Preferred)

Why Join Lindo Medical Care?

• Established and respected primary care practice.
• Supportive, team-oriented working environment.
• Stable, full-time employment.
• Competitive hourly compensation based on qualifications and experience.
• Opportunity for professional development and long-term growth., * 401(k)
• 401(k) matching
• Employee assistance program
• Employee discount
• Free flu shots
• On-the-job training
• Paid orientation
• Paid time off
• Uniform allowance