Application Support Specialist

• Provide technical support for business applications and software systems.
• Investigate, troubleshoot, and resolve application errors and user-reported issues.
• Document support requests, solutions, and recurring technical problems.
• Monitor application performance and escalate complex issues to the appropriate technical teams.
• Assist with application installations, updates, testing, and maintenance.
• Work with development, infrastructure, and business teams to resolve system issues.
• Help users understand application features and follow established support procedures.
• Identify opportunities to improve support processes and application reliability.
• Maintain accurate technical documentation and follow applicable security procedures.

Clarity Group, Inc. is seeking a detail-oriented Application Support Specialist to assist with application troubleshooting, technical support, and system performance. The ideal candidate will help users resolve software issues, maintain reliable application operations, and coordinate with technical teams to identify and address recurring problems.

This role is suited to a professional with strong analytical skills, clear communication, and experience supporting business applications in a professional environment., * Experience in application support, software support, IT help desk, or a related technical role.

• Knowledge of troubleshooting methods and common software issues.
• Familiarity with Windows environments, business applications, and basic networking concepts.
• Ability to document technical issues and communicate solutions clearly.
• Strong analytical, organizational, and problem-solving skills.
• Ability to prioritize support requests and manage multiple tasks.
• Familiarity with ticketing systems, databases, SQL, or application monitoring tools is an advantage.
• Ability to work collaboratively with technical and nontechnical teams.

The estimated salary range for this position is $60,000-$80,000 per year, depending on relevant experience, technical skills, responsibilities, and the employer’s approved compensation structure. This range is an illustrative estimate, not a verified company salary range.

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Relocation assistance

Clarity Group, Inc. is the company named for this job-posting draft. Before publishing, confirm the employer’s official identity, business activities, and Chicago-area presence using its verified company information. Do not imply that a current vacancy has been confirmed unless the employer has authorized the opening.