IT Desktop Support Specialist

As an IT Desktop Support Specialist, you’ll help employees stay productive by resolving day-to-day technology issues across computers, software, networks, and mobile devices. You’ll provide responsive IT support, document requests in help desk systems, and explain solutions clearly. Your impact: By restoring access to essential tools and systems, you help employees get back to work with less disruption., * Deliver desktop support and technical support for Windows, macOS, and Linux operating systems, Microsoft Office, and mobile devices.

• Troubleshoot computer hardware, software, and equipment; diagnose network issues involving computer networking, TCP/IP (Transmission Control Protocol/Internet Protocol), DNS (Domain Name System), and VPN (virtual private network) connections.
• Manage customer support tickets from intake through resolution, keeping records accurate and users informed.
• Support Active Directory management, Group Policy Objects (GPOs), computer management, and IT infrastructure tasks.
• Provide customer service, technical troubleshooting support, and clear guidance to users with varied technical experience.

• Experience in IT support, desktop support, help desk systems, hardware support, Windows support, and software or network troubleshooting.
• Familiarity with computer networking concepts, TCP (Transmission Control Protocol), DNS, VPN, GPOs, and operating systems.
• Strong analysis skills to identify causes, assess options, and resolve technical issues.
• Effective communication skills and a customer-focused approach to support.
• Microsoft Office experience is useful; Linux or macOS support experience is preferred.