Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Working hours

Regular working hours

Languages

Korean

Job source

www.juju.com

Tech stack

Microsoft Windows Adobe Acrobat Active Directory Desktop Computing Issue Tracking Systems Internetworking Microsoft Office Office365

Job description

• Desktop support experience- troubleshooting, configuration, software installation
• Experience with ticketing system
• Review onboarding requests, review tickets and document issues
• Adept at M365, Windows, Active Directory, ticketing systems
• Provide troubleshooting and support to end users on a variety of issues- incidents and problems
• Provide technical assistance to the customer (Examples)
• Password reset
• Account information
• Case number information
• Adobe Reader issues
• Brower issues
• Technical computer issues
• Internet connectivity
• Set up equipment for employee use
• Image computers using a variety of methods
• Install and perform minor repairs to computers and peripheral equipment within the office premises

Requirements

• Minimum 3 years of experience in software, hardware, and network
• Provide technical assistance for user questions/issues on Windows 10, newer OS along with Microsoft Office 2010 through Office 365, M365
• Experience with of Windows, M365, PC and Printer configuration
• Strong customer service skills, detail oriented, and deadline driven
• Strong communication skills and client interfacing skills
• Enthusiastic and willing to take initiative
• Bilingual in English and Korean is a must

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.juju.com

Prepare application

• Draft this with your agent
• Open in Claude
• Open in ChatGPT
• Copy prompt