Desktop Support Technician II

Revolution Technologies

Greenwood Village, CO, United States

about 1 month ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Compensation

$64,480

Working hours

Regular working hours

Job source

Business Software Computer Literacy Virtual Private Networks (VPN) Network Connections RSA (Cryptosystem) Software Troubleshooting Peripherals

Install, configure, troubleshoot, service, and repair desktops and laptops
Install and support operating systems and business software
Troubleshoot printers, drivers, peripherals, and network connectivity
Support VPN, RSA authentication, and video-teleconference systems
Diagnose hardware, software, network, and communications issues
Provide clear technical assistance to end users
Identify employee technology needs and recommend appropriate solutions
Assist with hardware and software purchasing recommendations
Document solutions and share technical knowledge with the support team
Take ownership of incidents through resolution while maintaining high customer satisfaction

Associate degree in a related field with at least two years of relevant experience
Additional relevant experience may substitute for the education requirement
Comprehensive hardware and software troubleshooting skills
Basic knowledge of computers, printers, networks, drivers, VPNs, RSA, VTC systems, and related peripherals
Ability to translate user and business requirements into technical solutions
Strong written and verbal communication skills
Customer-focused approach and ownership of technical issues
Ability to collaborate and share knowledge with team members
Ability to occasionally lift or carry up to 50 pounds, * How many years of work experience do you have with VPN Technologies?
How many years of work experience do you have with VTC?
How many years of desktop or end-user IT support experience do you have?

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