Telecommunication Technician

• Troubleshoot and identify dial tone and telephone service issues.
• Trace and troubleshoot telephone lines and cabling to identify and resolve cabling, wiring, jack, and telecommunications infrastructure issues.
• Install, terminate, repair, and troubleshoot cables, jacks, cross-connects, and 66 blocks.
• Perform cross-connect work and identify individual cable pairs.
• Run voice and data cabling throughout customer facilities.
• Install, terminate, label, test, and troubleshoot Cat5e, Cat6, coaxial, fiber-optic, and other low-voltage cabling.
• Perform internal and external cabling installations.
• Use telecommunications testing equipment, including butt sets, toners, probes/wands, cable testers, and related diagnostic tools.
• Perform basic telephone system moves, adds, and changes (MACs).
• Conduct site surveys to determine cabling, pathway, equipment, and infrastructure requirements.
• Assist with the design and layout of cabling infrastructure.
• Install and properly dress telecommunications and network cabling.
• Install voice and network racks, cabinets, patch panels, cable management systems, and related infrastructure.
• Physically install telephone, voice, and network equipment.
• Maintain accurate labeling and documentation of cabling and telecommunications infrastructure.
• Assist with PBX and business telephone system installations.
• Learn the programming, configuration, maintenance, and troubleshooting of ET&T-supported PBX and VoIP platforms.
• Work independently on service calls and as part of a technical team on larger installations and projects.
• Maintain clean, organized, and professional installations at all customer locations.
• Communicate professionally with customers regarding work being performed and identified issues.
• Follow company installation standards, safety procedures, and industry best practices.
• Develop and maintain relationships with customer that enhance ET&T’s positive reputation through exceptional customer service.
• Maintain a professional and clean appearance (Company shirts will be provided)

• Excellent verbal and written skills
• Must be able to work in a team environment
• Must be well organized and have great problem-solving skills
• Participate in ongoing training & attainment of various manufacturer and software certifications
• Develop personal skills to work efficiently both individually and as a member of the service department.
• Be willing to give and receive radically candid feedback, * Telecommunication: 4 years (Required)
• Multi-line phone systems: 4 years (Preferred)

• Dental insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

We are a 58 year, 3rdgeneration family run business providing technology solutions. We have a long tenured team of experts here to partner with and support you. Our clients span various industries across the Lehigh Valley. Our products and services range from telecommunications systems, MSP services, voice, data, and fiber optic cabling infrastructure for security cameras.