Technology Administrator

The Technology Administrator is an entry-level role on our growing Technology & Integrations team, offering a great opportunity to join a growing organization and build a career in technology. Working directly with the VP of Technology & Integrations, this full-time, on-site role will become the first stop for franchisee and vendor technology questions across RestoPros. The Technology Administrator leads day-to-day support for our core operating software platforms, helps onboard new franchisees onto our technology platforms, and supports technology rollouts and data migrations. The role works closely with our internal departments, franchisees, and vendors, so strong communication and comfort talking with people at every level are essential. A structured onboarding path will develop this person into the team’s subject matter expert on our technology platforms. This role is ideal for an organized, outgoing, service-minded person who enjoys solving problems, learning new software, and growing alongside the department.

Responsibilities:

Franchisee & Vendor Support

• Serve as the first point of contact for franchisee and vendor technology questions and lead day-to-day support for our core operating software platforms.
• Troubleshoot and resolve issues directly, partner with FPDs on issues in their regions, and work with software vendors when an issue needs their support team.
• Track escalations through to resolution and keep the Operations Team and the VP of Technology & Integrations informed.
• Identify recurring issues and flag them as training, process, or configuration gaps.

Franchisee Onboarding, Rollouts & Data Migrations

• Help onboard new franchisees onto our technology platforms, including account setup, system access, and initial training.
• Work with the Franchise Onboarding team to make sure each new franchisee’s technology setup is complete before launch.
• Support new software and feature rollouts across the franchise network, including communications, training and follow-up.
• Assist the Data team with data migrations, including gathering exports, checking data quality, and confirming records loaded correctly.
• Document setup and migration steps so the process can be repeated with each new franchisee.

Compliance Reporting

• Generate the recurring software compliance reports on schedule.
• Flag franchisees who are out of compliance and share results with FPDs and the VP of Technology & Integrations.

Franchise System Administration, Training & Calendar Management

• Work the tech support ticket queue in our franchise management system: assess, respond, resolve, or escalate.
• Load technology updates and announcements into the franchise management system.
• Post trainings to the franchisee resource hub and maintain the content.
• Add trainings and key dates to the team calendar and keep it in sync with the franchisee resource hub.

Licensing, Accounts & Support Tickets

• Handle software license requests, including new licenses, transfers, removals, and renewals.
• Process email account requests: create, delete, change access, and other changes.
• Submit and follow up on support tickets with our outside IT provider.
• Maintain a current record of license and account assignments.

Executive & Meeting Support

• Keep meeting notes and action items current for all meetings.
• Take on routine and repetitive requests while the VP focuses on software enhancements and technology strategy for RestoPros.
• Support the VP’s projects with documentation, data pulls, and follow-up as assigned.

Onboarding Path to Subject Matter Expert

This role comes with a structured onboarding plan to grow into the team’s go-to technology expert:

• First 30 days: Learn our core platforms, franchise systems, and support processes alongside the VP of Technology & Integrations. Shadow franchisee support, onboarding sessions, and vendor calls.
• 30-60 days: Take ownership of the support ticket queue, account and license requests, and compliance reporting. Begin leading franchisee onboarding tech setups with guidance.
• 60-90 days: Act as the lead contact for franchisee and vendor technology questions. Support rollouts and data migrations and help train franchisees and staff.
• 90 days: Serve as the subject matter expert on our technology platforms. Create training content, improve processes, and support new initiatives., * Software compliance reports delivered on schedule every cycle.
• Tech support tickets and account or license requests resolved within agreed turnaround times.
• Trainings and updates posted to the team calendar and franchisee resource hub before they occur.
• Content maintained in the franchisee resource hub.
• New franchisees fully set up on our technology platforms before launch.
• Data migrations completed accurately, with records checked after loading.
• Onboarding path milestones met at 30, 90, and 180 days.

• 1-2 years of experience in support, help desk, or a technology or administrative support role.
• Familiarity with business email and productivity platforms, including user accounts, permissions, and shared calendars; admin experience a plus.
• Experience responding to support requests or tickets and following them through to resolution.
• Proficiency in Microsoft applications or similar tools for building and sharing reports.
• Experience with restoration-industry, field service, or franchise management software preferred.
• Associate’s or bachelor’s degree in IT, business, or a related field, or equivalent experience.
• Comfortable speaking with franchise owners, vendors, and internal teams by phone, video, and in person., * Technical Aptitude: Comfortable learning new platforms quickly and explaining them to non-technical users.
• Customer Service: Patient, responsive, and focused on resolving issues for franchisees and teammates.
• Organizational Discipline: Strong follow-through across many small, recurring tasks and deadlines.
• Communication: Confident, friendly communicator who is comfortable talking with franchise owners, vendors, and internal teams, and explains technology in plain language.
• Collaboration: Works well across teams, including Franchise Onboarding, Franchise Performance and Data, and keeps everyone aligned on shared work.
• Integrity & Confidentiality: Trusted with account access, licenses, and sensitive company information.
• Problem Solving: Resourceful and solution-oriented; knows when to escalate.
• Continuous Improvement: Always looking for ways to document, streamline, and automate recurring processes.

• Health insurance, Dental insurance, Vision insurance, 401(k), 401(k) matching, and PTO

Compensation:

• Pay Rate: $50,000 - $60,000

Pay: $50,000.00 - $60,000.00 per year