IT Helpdesk Technician

• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Monitoring and maintaining computer systems, applications and networks
• Monitoring and maintaining IT Assets - Inventory
• Repairing and replacing equipment as necessary
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Resolving username and password difficulties
• Troubleshooting email, wi-fi connectivity and web browser issues
• Setting up, modifying, disabling accounts for end-users
• Navigating customers through various apps
• Data back-up, sharing & synchronization troubleshooting
• Verifying proper hardware and software configuration and set up
• Diagnosing and resolving issues including internet connectivity, email, application downloads, and more
• Testing new technology

Qualifications and Knowledge of:

• PC operations and associated peripheral equipment
• LANs, WANs, WLAN, routers, firewall, switches, and servers
• Applications: MS Exchange/Outlook 2012, SharePoint 2010, all version of Microsoft Office - Azure
• Support Technologies: Active Directory, Group Policy
• Hardware: PCs, desktop/network printers, switches, mobile devices
• VoIP using Ring Central phone systems.
• Perform other duties as directed by the Director of IT

• 2+ years IT Helpdesk Support
• A technical, logical thought process
• Problem-solving skills
• An ability to stick to strict deadlines
• An ability to prioritize
• A keen eye for detail, * Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance