On-Site Support Tech

We are seeking a dedicated On-Site Technician to manage and maintain the IT infrastructure at their assigned locations. In this role, you will be responsible for providing high-level technical support, both on-site and remotely through our ticketing system. You will work proactively to deliver efficient solutions, collaborate with various teams, and ensure that our users experience minimal downtime., * Provide on-site technical support and system maintenance for IT assets including computers, printers, servers, networking equipment, and software applications.

• Respond to service tickets promptly and manage the remote support queue, ensuring all issues are addressed according to priority and within set SLAs.
• Perform troubleshooting, diagnosis, and resolution of complex hardware, software, and network issues.
• Conduct regular system checks and preventive maintenance to ensure the stability and security of the IT environment.
• Coordinate with vendors for warranty and repair services.
• Assist in the deployment of new hardware, software releases, and system upgrades.
• Create and maintain comprehensive documentation of systems, processes, and inventory.
• Provide training and guidance to users to promote efficient use of IT resources.
• Implement and monitor IT policies and procedures to comply with company standards and regulations.
• Participate in on-call rotation for after-hours support as needed.

Do you have a valid Driver’s License license?, Do you have experience in Ticketing system technical support?, Do you have a Associate’s degree?, * Associate’s degree in Information Technology, Computer Science, or related field, or equivalent work experience.

• 3+ years of experience in IT technical support roles, with a minimum of 1 year at a Level 2 support position.
• Strong understanding of computer hardware, software, and networking principles.
• Experience with operating systems such as Windows, MacOS, and Linux.
• Familiarity with ticketing systems and remote support tools.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and customer service skills.
• Ability to manage time effectively and work independently.
• Must be able to lift up to 50 pounds and have a valid driver’s license for travel between sites.

Preferred Skills

• Industry-recognized certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).
• Prior experience with cloud services (e.g., AWS, Azure) and virtualization technologies.
• Knowledge of information security practices and procedures.

Pulled from the full job description

• Professional development assistance
• Health insurance
• Paid time off
• Employee discount, * Employee discount
• Health insurance
• Paid time off
• Professional development assistance