Test Center Administrator

Description We are looking for a dependable Test Center Administrator to support daily testing operations in Knoxville, Tennessee. This Long-term Contract position is ideal for someone who is organized, service-oriented, and comfortable working in a secure, fast-paced environment. The person in this role will help create a detail-oriented and consistent experience for test takers while protecting testing standards and site procedures.

Responsibilities:

• Welcome candidates upon arrival, confirm their identification, and guide them through the check-in process with accuracy and care.

• Conduct required screening procedures, including the use of security tools, to uphold testing rules and maintain a controlled environment.

• Monitor exam sessions through regular room checks and observation to ensure compliance with testing protocols.

• Respond promptly to candidate concerns, resolve routine issues efficiently, and escalate exceptions when needed.

• Assist test takers with basic device or workstation troubleshooting to reduce disruptions during scheduled exams.

• Protect confidential testing materials and maintain the security of exam rooms, equipment, and records at all times.

• Document incidents thoroughly and report any activity that falls outside established guidelines or expected standards.

• Support fingerprint capture and digital recordkeeping when required as part of the candidate verification process.

• Contribute during slower testing periods by completing operational tasks, organizing materials, and preparing equipment for continued site readiness. Requirements * High school diploma or equivalent is required; additional college coursework is preferred.

• At least one year of face-to-face customer service experience in settings such as retail, hospitality, food service, or similar environments is required.

• Ability to communicate clearly and professionally with candidates, colleagues, and site leadership.

• Comfortable working under pressure in a busy setting that requires accuracy, sound judgment, and multitasking.

• Proficiency with Windows-based computer systems and common applications such as Microsoft Office, Outlook, and web browsers.

• Ability to prepare clear, detailed written reports and maintain accurate documentation.

• Must be able to bend, stoop, walk frequently, remain seated or standing for extended periods, and lift up to 40 pounds.

• Ability to move throughout the testing area regularly, work safely in tight spaces when handling equipment, and visually monitor screens and camera feeds effectively. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.