Test Center Administrator

Description We are looking for a dependable Test Center Administrator to support daily exam operations in Knoxville, Tennessee. This Long-term Contract position is ideal for someone who thrives in a structured, customer-facing environment and can balance security protocols with excellent service. The person in this role will help create a calm, detail-oriented testing experience while ensuring procedures are followed accurately and consistently.

Responsibilities:

• Welcome test takers upon arrival, confirm identification, and guide them through the check-in process.

• Carry out required screening procedures, including security wand checks and other exam security measures.

• Observe the testing room through regular walkthroughs and active proctoring to help protect exam integrity.

• Respond promptly to candidate concerns, resolve issues when possible, and escalate exceptions according to policy.

• Troubleshoot basic computer or device problems that may affect a candidate’s testing session.

• Keep testing materials, equipment, and the overall environment secure at all times.

• Document incidents clearly and report any activity that falls outside established guidelines.

• Support fingerprint capture and digital recordkeeping when required at the test center.

• Assist with clerical and operational tasks during slower testing periods, including document handling and equipment preparation.

• Demonstrate flexibility with scheduling needs while representing the organization’s standards, values, and procedures in a detail-oriented manner. Requirements * High school diploma or equivalent required; additional college coursework is helpful.

• At least one year of face-to-face customer service experience in settings such as retail, hospitality, food service, or similar environments.

• Ability to remain composed and effective in a fast-paced setting with high candidate volume.

• Strong verbal and written communication skills, including the ability to prepare accurate reports and correspondence.

• Comfortable using Windows-based computers and common business applications such as Microsoft Office, Outlook, and web browsers.

• Able to manage several tasks at once, use small tools, and handle packing or unpacking equipment as needed.

• Must be able to stand or remain stationary for extended periods, move throughout the testing area regularly, and lift up to 40 pounds.

• Ability to work safely in tight spaces, monitor screens and camera views clearly, and escort candidates to and from the exam room. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.