Service Desk Personnel

Noblesoft Technologies

Nashville, TN, United States

24 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

$45,760.0 - $52,000.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

LTE (Telecommunication) Active Directory Apple IOS Virtual Private Networks (VPN) Network Troubleshooting Remote Service Software Software Engineering Cisco WebEx Wi-Fi Technology Remote Desktop Protocol (RDP) Servicenow

Job description

Seeking Service Desk Personnel to provide technical support to end users, troubleshoot hardware and software issues, manage service desk tickets, and resolve network and mobile device issues., * Provide end-user support and handle up to 30 calls per day.
Troubleshoot printers, print queues, and hardware/software issues.
Perform Active Directory tasks, including password resets and account unlocks.
Support iPhones, iPads, VPN, Wi-Fi, and LTE connectivity.
Troubleshoot application access, permissions, and compatibility issues.
Provide remote support using MSRA, RDP, Microsoft Teams, and Cisco Webex.
Support video conferencing solutions and hardware deployment.
Manage and assign incidents using ServiceNow.

Requirements

Strong customer service and communication skills.
Hands-on experience with Active Directory, printer troubleshooting, iOS support, and network troubleshooting.
Experience with remote support tools and ServiceNow.
Ability to lift at least 50 pounds.

Preferred: Experience in an IT service desk or call center environment, especially handling high volumes of technical support calls.

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