Role details

Contract type

Temporary to permanent

Employment type

Full-time (> 32 hours)

Compensation

$52,000.0 - $58,240.0

Working hours

Shift work

Job source

www.indeed.com

Tech stack

LTE (Telecommunication) Active Directory Virtual Private Networks (VPN) Remote Service Software Cisco WebEx Wi-Fi Technology Remote Desktop Protocol (RDP) Connectivity Problems Cisco Servicenow

Job description

• Provide IT help desk and call center support, handling up to 30 calls per day while delivering excellent customer service.
• Troubleshoot printers, including server print queues and local print queues.
• Manage Active Directory, including navigating Organizational Units (OUs), looking up user attributes, resetting passwords, and unlocking accounts.
• Set up, configure, deploy, and troubleshoot iOS devices, including iPhones and iPads. Perform account resets, network resets, and device backup/restoration.
• Support video conferencing solutions, including Cisco Webex, Microsoft Teams, and Cisco Presence.
• Troubleshoot network connectivity issues involving internal/external connections, VPN, LTE, and Wi-Fi.
• Troubleshoot application issues related to account permissions, compatibility settings, and browser-based versus installed applications.
• Provide remote technical support using MSRA, Remote Desktop Protocol (RDP), Microsoft Teams, and Webex.
• Perform hardware deployment and provide end-user technical support.
• Manage ServiceNow tickets, including ticket creation, assignment, tracking, and resolution.

Requirements

• Strong IT troubleshooting, communication, and customer service skills.
• Experience with desktop support, IT help desk, or service desk operations preferred.
• Working knowledge of Active Directory, printer troubleshooting, networking, and remote support tools.
• Familiarity with ServiceNow or similar ticket management systems.
• Ability to lift at least 50 pounds.
• IT call center experience preferred.

Apply for this position

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