IT Support Specialist

• Provide first-level technical support for computers, software, printers, and other IT equipment.
• Diagnose and resolve hardware, software, and connectivity issues.
• Install, configure, and maintain computer systems and business applications.
• Assist with user accounts, password resets, and access permissions.
• Troubleshoot network connectivity, email, and peripheral device problems.
• Track support requests and document resolutions in a ticketing system.
• Escalate complex technical issues to the appropriate IT team.
• Assist with software updates, security patches, and routine system maintenance.
• Prepare technical documentation and provide basic user training.
• Follow company IT security policies and data protection procedures.

• Associate’s or bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Experience in IT support, help desk services, or technical troubleshooting is preferred.
• Knowledge of Windows operating systems, Microsoft 365, and computer hardware.
• Basic understanding of networking, Wi-Fi, and security practices.
• Strong communication, organization, and problem-solving skills.
• Ability to prioritize support requests and work effectively with users.

Preferred Skills

• Familiarity with Active Directory or Microsoft Entra ID.
• Experience with remote support tools and IT ticketing systems.
• Knowledge of endpoint management and device configuration.
• Relevant certifications, such as CompTIA A+, are an advantage.

Potential benefits may include health insurance, paid time off, retirement savings plans, and professional development opportunities, subject to employer confirmation., * 401(k) matching

• Employee discount
• Flexible schedule
• Health insurance
• Referral program
• Relocation assistance
• Tuition reimbursement
• Vision insurance