Scheduling Representative - Bi-lingual English/Spanish

As a Scheduling Representative, you will play a key role in delivering an exceptional client experience. Responsibilities include:

• Serve as the first point of contact by answering calls to our central scheduling line with warmth, professionalism, and efficiency
• Schedule, reschedule, and cancel appointments while ensuring accuracy and timeliness
• Act as a primary contact for Spanish-speaking clients, providing clear and supportive communication
• Coordinate closely with clinical and medical staff to understand scheduling needs, preferences, and waitlists
• Communicate essential appointment details and next steps to clients
• Update and manage appointment changes, including those made through automated systems
• Utilize DBH’s electronic medical record (EMR) system while maintaining strict adherence to HIPAA and privacy standards
• Screen calls, route messages appropriately, and provide helpful information to clients and team members
• Support additional administrative tasks as needed to meet organizational needs

Why this role matters: You are often the first voice clients hear. Your empathy, professionalism, and responsiveness help set the tone for their care-especially for those navigating mental health challenges.

Davis Behavioral Health (DBH) is seeking a compassionate and detail-oriented Bilingual Scheduling Representative to join our Clinical Support Team. In this role, you will be a vital connection point for our clients-helping them access care, navigate appointments, and feel welcomed from their very first interaction.

If you are passionate about helping others, thrive in a fast-paced environment, and enjoy making a meaningful difference in people’s lives, we encourage you to apply., * Must be 18 years or older

• High school diploma or equivalent
• Strong verbal communication and customer service skills
• A compassionate, respectful, and professional approach when working with clients and families
• Ability to quickly build rapport and maintain positive relationships
• Fluency in both English and Spanish (required; proficiency assessment required)

Preferred Skills & Experience

• Proficiency with computers, including typing and Microsoft Office Suite
• Experience in a medical office or familiarity with medical terminology
• Comfort using standard office equipment (phones, printers, fax machines, payment systems)

Davis Behavioral Health, Inc. offers an incredible valuable and comprehensive benefits packages to eligible employees. A copy of the current DBH Benefits Guide is available upon request.

DBH benefits include:

Medical Insurance - The current carrier and network is SelectHealth Share.

High Deductible Health Plan with a sizeable employer Health Savings Account contribution. H.S.A. administered by HealthEquity.

Dental Insurance - The current carrier and network is Delta Dental.

Integrated Primary Care Clinic - Nice Healthcare. Every day care whenever you need it.

Vision Insurance - Offered by VSP

Flexible Spending Account (FSA) - Administered by APA Benefits.

Annual healthcare spending limit: $3,300

Annual dependent care spending limit: $5,000

Retirement

Utah Retirement System participating agency

401(k) - DBH matches up to 2% of annual earnings

Voluntary employee-funded options available (457 Plan Roth IRA)

Life and Accidental Death and Dismemberment Insurance - Administered by USAble.

Basic Life and AD&D Benefit Amounts

Employee:2x your base annual earnings, rounded to the nearest $1,000, to a maximum of $300,000

Spouse: $10,000

Child(ren): $5,000 on each eligible dependent child

Voluntary Life and AD&D Insurance

Long-term Disability - Administered by USAble.

Health Reimbursement Account (H.R.A.) - Offered to employees to voluntarily opt out of DBH medical insurance. Administered by APA Benefits.

Up to $2,600 per year contributed by DBH after required employee contribution.

Voluntary Insurance - Administered by Assurity.

Voluntary Accident

Voluntary Critical Illness

Voluntary Hospital Indemnity

Voluntary Identify Theft Protection - Administered by Allstate Benefits.

Employee Assistance Program (EAP) - Administered by Intermountain Healthcare.

At Davis Behavioral Health, we are committed to fostering a supportive and inclusive environment-for both our clients and our employees. Your work here truly makes a difference.