Junior IT Support Technician

Ensure that desktops and laptops are installed with the required software and kept up to date with the latest security fixes.

• Assist in the setting up of ICT equipment for events as and when requested.

3) RECORD KEEPING

• Assisting the Manager with the control of computer consumables and stock maintenance within the framework of IT Consumables budget.

• Keep up to date IT records and asset management as required.

4) GENERAL DUTIES AND ACCOUNTABILITIES

• Maintain and extend personal expertise in specific areas of ICT to provide appropriate advice and support.

• Undertake such other duties as reasonably correspond to the general character of the post and commensurate with its level of responsibility.

Initiative, IT Support, Educated to GCSE Level

• (D) CompTIA or similar ICT qualification

• Good literacy and numeracy (GCSE Maths and English)

• Supporting users in the use of ICT

• Working within an educational environment

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent knowledge of Microsoft Windows & Office

• Basic knowledge of interactive whiteboards

-Knowledge of cloud working operating systems

• LAN and DHCP knowledge

• Ability to communicate effectively with staff and pupils

• Effectively provide support to users with varying levels of ICT literacy

OTHER REQUIREMENTS

• Enthusiasm, energy and commitment

• A good punctuality and attendance record

• Full DBS Disclosure required Skills

• Customer Service & Communication
• Help Desk Roles
• Initiative
• IT Support
• Positive Attitude
• Troubleshooting