POS Hardware and Network Support Technician

• Install, configure, maintain, and support POS hardware and software systems.
• Troubleshoot and repair POS registers and terminals, receipt and label printers, monitors and customer-facing displays, EMV/chip and contactless payment devices, and cash drawers and peripheral equipment.
• Diagnose and resolve network connectivity issues involving POS environments, including LAN, WAN, Wi-Fi, TCP/IP, DNS, and DHCP.
• Support and maintain Microsoft Dynamics 365 and/or Square POS environments.
• Perform hardware upgrades, replacements, and preventive maintenance.
• Document incidents, solutions, and system changes accurately.
• Collaborate with business users, vendors, and internal support teams to resolve technical issues.
• Maintain a high level of responsiveness and professionalism when supporting critical business operations.
• Participate in off-hours support, maintenance windows, and on-call rotations as required.

Nice to Have:

• Experience supporting Microsoft Dynamics 365 Commerce, Dynamics 365 Retail, and/or Square POS solutions.

• 1+ years of hands-on experience supporting POS registers, printers, monitors, EMV payment devices, and related peripherals.
• Strong understanding of networking fundamentals including TCP/IP, DHCP, DNS, VLANs, wired and wireless connectivity.
• Customer-centric mindset with excellent communication and relationship-building skills.
• Ability to perform under pressure, support off-hours operations, prioritize competing tasks, and collaborate effectively within a team environment., * Strong problem-solving, organizational, and troubleshooting skills.
• Strong customer service experience.
• Ability to work independently with minimal supervision.
• Flexible and available to support after-hours, weekends, and critical business events when necessary.

Qualification And Education:

• CompTIA A+, Network+, or similar certifications.

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia-ensuring speed, quality, and consistency in every hire.