Technical Specialist- Expert

• Oversee Junior Specialist.
• Triage GIS projects and determine independently when projects will require additional support from other GIS staff and be able to delegate appropriately.
• Attend STOC and TM&S operational meetings to observe workflows, understand emerging needs, and proactively identify where GIS tools can support real-time operations.
• Communicate regularly with TM&S staff, Hydraulics, ITS & Signals, and other operations teams to gather requirements, clarify requests, and translate operational challenges into actionable GIS tasks.
• Develop, update, and maintain GIS applications, dashboards, maps, and data layers supporting routing, signal operations, incident management, and other STOC functions.
• Troubleshoot user issues, provide GIS guidance to non-GIS staff, and ensure that GIS tools are intuitive, accessible, and aligned with both STOC workflows and GIS Unit standards.
• Monitor incoming STOC requests, manage and prioritize project tasks, and serve as the primary liaison between the GIS Unit and TSMO to ensure continuous communication, transparency, and follow-through.
• Continue to learn the operational environment (traffic signals, routing processes, ATMS/TIMS transitions, IMAP operations, etc.) to anticipate needs and recommend solutions the STOC team may not know to request.
• Support situational awareness during weather events or emergencies by producing on-the-fly maps, integrating real-time data (e.g., gauges, road conditions), and collaborating directly with operators.

• 7+ years of experience with Survey123, Field Maps, Experience Builder.
• 7+ years of strong oral and written communication, translation of non-GIS meetings and requests to GIS outcomes.
• 5+ years of experience with ArcGIS Pro.
• 5+ years of experience with ArcGIS Online Administration, Web Mapping, and Cartography.
• 4+ years of experience with ArcGIS Enterprise Administration & Server Management.
• 3+ years of experience with Arcade & Python Scripting.
• 3+ years of supervisory experience.
• 3+ years of experience with GIS for Public Safety.

• Medical, Dental & Vision Insurance.
• 401(k) Retirement Plan.
• Health Savings Account (HSA).
• Disability Insurance.
• Life Insurance.
• Supplemental Insurance Plans.
• Identity Theft Protection.
• Pet Insurance.
• Employee Wellness Programs.
• Employee Assistance Program (EAP).
• Career Growth & Professional Development Opportunities.

?Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.