IT Field Technician

We are seeking an IT Field Technician to provide hands-on onsite support for end users across multiple locations. This role will be responsible for device deployments, hardware refresh initiatives, troubleshooting desktop technologies, and ensuring a seamless user experience through effective technical support and customer service., * Provide onsite desktop support for end users, diagnosing and resolving hardware, software, operating system, and peripheral-related issues.

• Troubleshoot and support laptops, desktops, monitors, printers, docking stations, mobile devices, and other endpoint technologies.
• Perform large-scale hardware deployment projects, including laptop and desktop refreshes, new hire setups, device replacements, and technology migrations.
• Image, configure, stage, and deploy new devices following established standards and deployment procedures.
• Install and configure operating systems, software applications, drivers, and security tools.
• Assist with user onboarding and offboarding activities, including workstation setup and equipment collection.
• Document support activities, asset information, and issue resolutions within the ticketing system.
• Coordinate with internal IT teams to escalate complex technical issues and ensure timely resolution.
• Maintain accurate inventory of hardware assets and deployment equipment.
• Travel to various locations as needed to support field services and deployment initiatives.

ServiceNow Communication Microsoft 365 Desktop Support Customer Service Active Directory Asset Management Technical Issues Operating Systems Technical Support Peripheral Devices Business Valuation Docking (Computers) Full Stack Development Business Transformation Microsoft Deployment Toolkit Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software)

At least 2 years, * 2+ years of experience in desktop support, field services, endpoint deployments, or related IT support roles.

• Strong experience troubleshooting Windows-based desktops and laptops.
• Hands-on experience with device imaging, configuration, and deployment processes.
• Experience supporting hardware, peripherals, and end-user technologies in a corporate environment.
• Familiarity with Microsoft Office 365 and common enterprise applications.
• Strong customer service and communication skills with the ability to support users at all organizational levels.
• Ability to lift and transport IT equipment as needed., * Experience with imaging and deployment tools such as SCCM, MDT, Autopilot, Intune, or comparable technologies.
• Experience with Active Directory account administration and basic networking troubleshooting.
• Knowledge of asset management and ticketing platforms such as ServiceNow or Jira.
• Previous experience supporting enterprise hardware refresh or migration projects., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.