IT Support Technician

• Provide remote technical support via phone, email, and other channels.
• Troubleshoot and resolve networking, VoIP, radio communication, and system-related issues.
• Manage incidents from initial response through resolution, including escalation when necessary.
• Document troubleshooting steps, maintain knowledge base articles, and ensure accurate records.
• Collaborate with engineering, product, and cross-functional teams to improve customer support processes.
• Support operational excellence, security compliance, and continuous improvement initiatives.

Do you have experience in Wireless networking?, Do you have a Associate’s degree?, * 3+ years of technical support experience.

• Strong knowledge of LAN/WAN, routers, firewalls, networking protocols, and VoIP.
• Familiarity with RF trunking, mobile radio technologies, Windows OS, and Microsoft Office.
• Understanding of ITIL principles and information security best practices.
• Excellent troubleshooting, communication, and multitasking abilities., * Associate degree or equivalent technical education.
• Ability to obtain required security clearance and CJIS certification.
• Authorized to work in the U.S. without sponsorship.

Preferred Certifications:

• CompTIA Network+, A+, Security+, and AI-related certifications., * Can you describe your experience working in a remote technical support environment?
• What types of technical issues have you supported, and what was your troubleshooting approach?
• Explain the difference between a LAN and a WAN. Have you supported both
• Have you supported VoIP or IP telephony systems? What issues did you commonly troubleshoot?
• What experience do you have with RF trunking, mobile radio technologies, or communication networks?

5.05.0 out of 5 stars Allen, TX 75002 $22.01 - $24.00 an hour - Contract, Enterprise Solutions Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: $22.01 - $24.00 per hour