IT Support Technician

We are currently recruiting for an IT Support Technician to join a busy and supportive team on an initial 6-month temporary assignment.

This is a great opportunity for someone with previous IT support or service desk experience who enjoys helping people, troubleshooting technical issues and providing clear, practical guidance to users.

You will act as a first point of contact for IT-related queries, supporting users with a range of technical issues and ensuring requests are logged, managed and resolved efficiently., * Act as a first point of contact for incoming IT support queries and requests.

• Log, monitor and manage incidents through an IT ticketing system.
• Provide first-line technical support, troubleshooting hardware, software and general IT issues.
• Assist users with resolving technical problems, explaining solutions in a clear and straightforward manner.
• Escalate more complex technical issues to the appropriate teams where required.
• Keep users updated on the progress of their requests and ensure a positive customer experience.
• Maintain accurate records of incidents, resolutions and outstanding actions.
• Work collaboratively with colleagues to ensure the smooth delivery of IT support services., If you have previous IT support experience and are available for a new temporary opportunity, we’d love to hear from you.

We are keen to hear from candidates who have:

• Previous experience working within an IT Help Desk, Service Desk or IT Support environment.
• Experience using an IT ticketing system to log, track and manage support requests.
• A good understanding of common IT issues and the ability to troubleshoot effectively.
• Strong communication skills, with the ability to explain technical information in simple, easy-to-understand terms.
• A customer-focused approach and a genuine willingness to help others.
• The ability to manage workloads, prioritise requests and work effectively within a team.
• A proactive attitude and the confidence to work independently when required., * Active Directory
• Communication Skills
• Microsoft Office
• Microsoft Windows OS
• Networking Skills
• Problem Solving
• Self-Motivation
• Teamwork
• Technical Support
• Windows Server Administration