Desktop Support Technician

As an IT Coordinator, you will provide onsite technical support for multiple locations, This individual will serve as the primary hands-on IT resource for end users, supporting desktop technologies, hardware deployments, network refresh initiatives, and day-to-day technical issues impacting both clinical and administrative staff., Provide Tier 1 and Tier 2 technical support for end users across multiple locations.

• Deploy, configure, troubleshoot, and support HP desktops, laptops, LaserJet printers (USB and network), and Cisco UC phones.

• Perform PC imaging, deployment, hardware refreshes, replacements, and break-fix support.

• Support Windows 11 Enterprise, Microsoft 365 applications, Outlook, Teams, SharePoint, and related technologies.

• Troubleshoot desktop hardware, monitors, scanners, webcams, headsets, payment devices, and other local peripherals.

• Manage and resolve support requests through ServiceNow.

• Provide remote support using Bomgar (BeyondTrust) or similar remote support tools.

• Troubleshoot basic LAN/WAN connectivity issues and escalate complex network issues as needed.

• Provide onsite support for network refresh and SD-WAN initiatives, including rack-and-stack activities and post-installation device validation.

• Provide basic support for EMR and Practice Management applications, escalating issues to the Applications team when appropriate.

• Travel between assigned clinic locations to provide onsite technical support.

• Deliver high-quality customer service while supporting clinical and non-clinical staff.

• Maintain documentation, communicate effectively with users, and ensure timely resolution of support issues. Job Type & Location

ServiceNow Communication Microsoft 365 Desktop Support Customer Service Complex Networks Technical Issues Microsoft Outlook Technical Support, The ideal candidate will have strong enterprise desktop support experience, excellent customer service skills, and the ability to work independently in a fast-paced healthcare environment., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Business Valuation Wide Area Networks Local Area Networks Practice Management Microsoft SharePoint Full Stack Development Business Transformation Tier 2 Technical Support Electronic Medical Record Troubleshooting (Problem Solving) Software-Defined Networking Wide Area Network (SD-WAN) $54,080 - $62,400 / yr Posted yesterday

This role is STARs-friendly: Skilled Through Alternative Routes., This is a Contract to Hire position based out of Brownsville, TX 78521. Pay and Benefits

The pay range for this position is $26.00 - $30.00/hr.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.