IT Support Technician

We are seeking customer service-oriented Help Desk Support Specialists to join our team. As part of the front-line support team, you will resolve technical issues efficiently and accurately while maintaining the high standards of customer value and service that InTech is known for., * Serve as the first point of contact for clients seeking technical support.

• Provide troubleshooting assistance and guide customers through solutions.
• Escalate unresolved issues to higher-level support when necessary.
• Track, route, and redirect problems to the appropriate resources.
• Maintain and update customer records; produce activity and status reports.
• Follow up with customers to ensure full resolution and satisfaction.
• Document all support interactions properly and ensure timely closure of cases.
• Recommend improvements to processes, tools, or procedures.
• Continuously build knowledge of help desk procedures, products, and services.

Do you have experience in Ticketing system technical support?, * Proven work experience in a help desk or IT support role.

• Proficiency with help desk software, remote support tools, and ticketing systems.
• Strong client-facing, communication, and interpersonal skills.
• Advanced troubleshooting ability and the capacity to multi-task effectively.
• Customer-focused with an outgoing personality and ability to work directly with users.

Pulled from the full job description

• Professional development assistance
• Parental leave
• Health insurance
• 401(k) matching
• Paid time off
• Life insurance, * 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance

InTech Network Solutions is a complete IT Services and Managed Service Provider (MSP) supporting small to medium-sized enterprises across multiple industries. We pride ourselves on delivering high-quality, customer-focused IT solutions and becoming a trusted technology partner for our clients.