Help Desk Specialist

• Provide first-level technical support for software, hardware, and network connectivity issues.
• Respond to and resolve support tickets and service requests in a timely and professional manner.
• Support users across multiple environments, including retail stores, corporate offices, and remote locations.
• Handle common service requests such as:
• Password resets
• Software installations and updates
• Basic system and connectivity troubleshooting
• Apply Incident Management best practices to:
• Log, categorize, and prioritize support tickets accurately
• Ensure proper escalation when needed
• Maintain clear and detailed documentation of:
• Incidents
• Problems
• Changes
• Contribute to and update the knowledge base to improve future support efficiency and consistency.
• Follow ITIL framework concepts to ensure structured and standardized support processes.

Do you have experience in Ticketing system technical support?, Affirma is seeking a detail-oriented and customer-focused IT Support Specialist to provide technical support across a diverse user base, including retail store employees, corporate office staff, and remote users. This role will follow ITIL-based processes to ensure efficient, consistent, and high-quality support delivery., * Experience in IT support, help desk, or a similar technical support role.

• Basic knowledge of:
• Software, hardware, and network troubleshooting
• Familiarity with ticketing systems and support workflows.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks and prioritize effectively.

Pulled from the full job description

• 401(k)
• Retirement plan
• Dental insurance
• Flexible schedule, * 401(k)
• Dental insurance
• Flexible schedule
• Retirement plan