IT Support Engineer

• Provide technical support to end-users remotely, in person, or on the fly.
• Troubleshoot and resolve desktop, laptop, printer, and network connectivity issues, including hardware, software, and connectivity problems.
• Escalate complex issues to our senior engineers or vendors when appropriate.
• Install, configure, and upgrade client software and operating systems.
• Set up and deploy desktops, laptops, and other technology equipment.
• Manage user accounts and backups, and help keep systems secure and updated.
• Maintain detailed documentation and share knowledge.
• Identify recurring issues, look for patterns, and suggest improvements.
• Help shape and refine IT policies with our wider team.

Technologies:

• Active Directory
• Azure
• Hardware
• Support
• macOS
• Microsoft 365
• Mobile
• Network
• TCP/IP
• VPN
• Windows
• Office 365
• Cloud

• At least 3 years of hands-on IT support experience (first-line, second-line, or similar); 3 years of IT support experience is required.
• Confident troubleshooting Windows, macOS, and Microsoft Office Suite.
• Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
• Able to resolve desktop, laptop, printer, and mobile device issues.
• Active Directory and user management experience is highly desirable.
• Excellent communication skills with end-users and technical colleagues.
• Able to work independently, multitask, and stay composed in a busy setting.
• Microsoft 365 Fundamentals certification, or willingness to train for it and other certifications; we provide support for training.
• Bournemouth BH7 6SH: able to commute reliably or plan to relocate before starting work (required).
• Bonus: experience documenting fixes or building knowledge bases; exposure to O365 or Azure; scripting, automation, or home-lab experience; and a record of positive user support.

Were Rejuvenate IT, a Bournemouth-based managed service provider with a close-knit team focused on solving technical challenges and building lasting client relationships. This is a full-time, contract, or permanent role based at our Bournemouth HQ, with in-person teamwork and a salary from £28,000 per year. We offer 28 days of holiday, casual dress, training and development, supportive management, recognition, and a team that values wellbeing and having each others backs. The work can be busy and some tickets are challenging, but we support learning on the job. To apply, send us your CV, a cover letter, and an example of a technical moment youre proud of.