IT Support Technician

• 3+ years of hands-on IT Support, Help Desk, Desktop Support, or Technical Support experience \n

• Experience working directly with end users in an onsite support environment \n

• Familiarity with ticketing platforms such as ServiceNow or similar ITSM tools \n

• Strong troubleshooting skills across hardware, software, and common business applications \n

• Excellent customer service and communication skills \n

• Ability to prioritize multiple requests and work independently \n

• Reliable transportation and willingness to travel between local sites as needed \n

What You’ll Be Doing\n \n \n \n

• Provide onsite technical support for clinic and office staff across multiple locations \n

• Troubleshoot hardware, software, printer, and connectivity issues \n

• Respond to and resolve support tickets in a timely manner \n

• Support workstations, laptops, peripherals, and mobile devices \n

• Assist end users with system access, application support, and technology-related questions \n

• Coordinate with internal IT teams to resolve escalated issues \n

• Document troubleshooting steps, resolutions, and technical procedures \n

• Help maintain equipment inventory and perform device deployments \n

• Support day-to-day clinic operations by ensuring technology remains functional and reliable \n

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring’s use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client’s use of AI products in hiring.