IT Systems & Support Technician - Middlesbrough

We’re looking for an experienced School IT Technician to join a secondary school in Middlesbrough, providing day-to-day technical support to staff and pupils.

From fixing classroom equipment to troubleshooting network issues, you’ll be the person colleagues turn to when technology isn’t behaving as it should.

The school needs someone who can work independently, respond to technical problems efficiently and help keep its IT systems running smoothly throughout the school day. What You’ll Be Working On

This is a varied technical support position, covering everything from everyday IT issues to maintaining the school’s wider technology infrastructure.

• Responding to IT support requests from teaching and support staff.
• Troubleshooting hardware, software, printer and network connectivity issues.
• Installing, configuring and maintaining computers, laptops and classroom devices.
• Supporting interactive displays, projectors and other classroom technology.
• Assisting with user accounts, passwords, permissions and access management.
• Maintaining IT equipment inventories and supporting device replacements and upgrades.
• Helping ensure systems remain secure, updated and operating efficiently.
• Escalating more complex technical issues to external providers or senior IT colleagues where required., Working in school IT means being involved in a wide range of technical tasks rather than doing the same thing every day.

You’ll have the opportunity to support technology used across classrooms, offices and shared learning spaces, helping teachers deliver lessons without unnecessary disruption.

If you enjoy troubleshooting, take pride in finding solutions and have experience supporting IT systems in schools, this position could be a great fit.

Previous experience providing IT support within a school is essential.

We’re particularly interested in candidates who have:

• Experience supporting Windows devices, Microsoft 365 and common school IT applications.
• A good understanding of networking fundamentals, including Wi-Fi, connectivity and basic troubleshooting.
• Experience managing user accounts through Active Directory or Microsoft Entra ID.
• Familiarity with school IT systems, safeguarding requirements and appropriate filtering and monitoring arrangements.
• Strong diagnostic skills and the ability to explain technical issues clearly to non-technical users.
• A patient, organised approach and the ability to prioritise support requests during busy periods.