Technical Support Engineer - Middlesbrough

We are seeking an experienced and driven Technical Support Engineer to join our growing team. In this pivotal role, you will play a key part in the success of our IT department, combining hands-on technical support, field support and working in an ambitious technical team., * Provide technical support to clients, troubleshooting IT issues across various hardware and software systems

• Resolving incidents and service requests in a timely manner
• Working with both internal and external teams to diagnose and resolve technical problems, * Supportive environment with the chance to make a real impact on the direction of IT services within the company.
• Ongoing training and development to help you reach your career goals.

If you’re looking for a challenging and rewarding opportunity where you can develop your career, and make a difference, we’d love to hear from you!

• Previous experience within an IT Support setting
• Windows OS, Active Directory and Office 365
• Familiarisation with Networking principles (TCP/IP, DNS, DHCP)
• Proficiency in diagnosing and troubleshooting hardware and software issues
• Providing excellent customer service, whether remote or face-to-face

If you are passionate about IT, have a customer-centric mindset, and thrive in a fast-paced environment, we would love to hear from you! This is an incredible opportunity to join a growing company that values its employees and provides a platform for professional growth.