Desktop Support Technician

Operations ServiceNow CompTIA A+ Clonezilla Warehousing Communication Microsoft 365 Issue Tracking Microsoft Excel Customer Service Microsoft Office Active Directory Asset Management CompTIA Network+ Technical Issues Microsoft Outlook Technical Support Microsoft Windows CompTIA Security+ Inventory Staging Windows PowerShell Business Valuation Endpoint Management IT Service Management System Administration Full Stack Development Business Transformation Multi-Factor Authentication End-User Training And Support Virtual Private Networks (VPN) Remote Infrastructure Management Troubleshooting (Problem Solving) BigFix (Endpoint Management Software) $49,920 - $56,160 / yr Posted yesterday, This on-site Desktop Technician role is based in Knoxville and supports a large, nationwide environment of over 300 locations and more than 5,000 PCs from a centralized IT Center. You will image, deploy, and support desktop and laptop computers, manage hardware assets, and serve as the final line of technical support for end-user issues. The position focuses on Windows-based PC support, incident resolution through a ticketing system, and close collaboration with a small, experienced team to solve complex technical problems., * Provide end-to-end PC support in a Windows environment for more than 5,000 managed devices and additional systems at a corporate office.

• Image, stage, and configure desktop and laptop computers in the Knoxville IT Center prior to deployment.
• Deploy and ship PCs and printers from the Knoxville office to travel centers across the United States.
• Perform Windows 11 deployments and upgrades, ensuring systems meet organizational standards and policies.
• Serve as the final line of support for escalated technical issues, working closely with team members to troubleshoot and resolve complex problems.
• Respond in a timely manner to incident tickets for end-user support issues using a ticketing system such as ServiceNow.
• Support Microsoft Windows operating systems, Office 365 (including Outlook), and other business applications used by field and corporate employees.
• Troubleshoot and resolve hardware issues related to desktop and laptop computers, printers, and other peripheral devices.
• Use remote management tools and VPN solutions to support users across more than 300 locations nationwide.
• Assist with asset management of PCs and related hardware, including tracking, updating, and replacing devices as needed.
• Leverage tools such as PowerShell, IBM BigFix (or similar), and imaging solutions like Clonezilla (or similar) to streamline deployments and updates.
• Support secure connectivity using VPN and multi-factor authentication tools (such as Cisco solutions).
• Deliver clear, professional, and timely communication to end users, including more than 18,000 employees in the field, to ensure a positive customer service experience.
• Collaborate with a close-knit IT team in an office/warehouse IT Center environment to share knowledge and continuously improve processes.
• Follow established procedures for implementation, upgrades, break/fix, and replacement of PCs and related hardware.

• Hands-on PC support experience in a Microsoft Windows environment.
• Experience imaging, staging, and deploying desktop and laptop computers.
• Strong technical support and troubleshooting skills for Windows operating systems and hardware.
• Experience with deployment and support of Windows 11 or similar Windows versions.
• Proficiency with Microsoft Office and Office 365, including Outlook.
• Experience supporting and troubleshooting printers and related peripherals.
• Familiarity with Active Directory for basic user and device support.
• Experience using a ticketing system, such as ServiceNow, for incident and request management.
• Ability to provide high-quality customer service to a large and distributed end-user base.
• Experience with remote management software for supporting users across multiple locations.
• Familiarity with VPN technologies and multi-factor authentication tools, such as Cisco solutions.
• Ability to work effectively as part of a team and serve as a final escalation point for technical issues.
• Strong communication skills, with the ability to explain technical issues clearly to non-technical users.

Additional Skills and Qualifications

• Familiarity with scripting tools such as PowerShell.
• Experience with imaging tools such as Clonezilla or similar solutions.
• Experience with IBM BigFix or similar endpoint management tools.
• Experience with ServiceNow or comparable IT service management platforms.
• Knowledge of SCCM or similar systems management tools.
• Understanding of hardware support and desktop hardware components.
• Industry certifications such as CompTIA A+, Network+, or Security+ are a plus.
• Experience working in a high-volume, multi-location support environment.
• Familiarity with Microsoft Office applications beyond Outlook, including Word, Excel, and PowerPoint.
• Ability to manage assets and maintain accurate records of deployed hardware., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.