IT Support Engineer

We are looking for a hands-on IT Support Engineer to provide day-to-day 1st and 2nd line IT support at a busy manufacturing site.

You will support office-based and operational users, troubleshooting hardware, software, network and access issues while helping to keep IT services running smoothly., * Provide 1st and 2nd line IT support to users across the site.

• Troubleshoot Windows, Microsoft 365, hardware and connectivity issues.
• Set up and configure laptops, desktops and mobile devices.
• Manage user accounts and permissions through Active Directory and Entra ID.
• Support printers, scanners and manufacturing equipment.
• Log and manage incidents through the IT service desk.
• Assist with IT equipment installations, replacements and general infrastructure support.

Microsoft Azure, Problem Solving, Technologies: Windows 10/11, Microsoft 365, Active Directory, Entra ID, Intune, Teams, Outlook, TCP/IP, DNS, DHCP, Wi-Fi., * Previous experience in an IT Support, Service Desk, Desktop Support or IT Analyst role.

• Good knowledge of Windows 10/11 and Microsoft 365.
• Experience with Active Directory, Entra ID and ideally Intune.
• Understanding of networking fundamentals, including TCP/IP, DNS and DHCP.
• Strong troubleshooting and communication skills.

Manufacturing or warehouse IT support experience would be advantageous.

This is a great opportunity for an approachable, practical IT professional to join a busy site-based team on an initial 6-month contract., * Active Directory

• Communication Skills
• Customer Service
• Microsoft Azure
• Microsoft Office
• Microsoft Windows OS
• Networking Skills
• Problem Solving
• Technical Support
• Windows Server Administration