IT Support Desk Analyst

• Support customers with day-to-day IT issues
• Implement first-time fixes
• Handle support requests
• Take inbound calls and make outbound calls

Technologies:

• Support
• Microsoft 365
• Mobile
• Windows
• Office 365
• Security

• Excellent communication and phone manner
• Ability to work as part of a team and under pressure
• Strong customer service skills
• Passion for IT and technology; enthusiastic, confident, helpful, and self-motivated
• Experience with Microsoft 365 and Windows Server
• Understanding of networking, cybersecurity best practices, and Windows 10/11 features
• Confidence troubleshooting a variety of infrastructure and setups
• Understanding of telecoms, mobile, and VoIP, including connectivity

We are The One Point, an industry-leading, award-winning managed technology provider giving organisations across all sectors a single point of contact for their technology needs. This full-time, permanent role is based in person at our Hull office, where you will join our Technical Support Team and handle situations ranging from password resets to business-critical requests. We offer an annual salary of £26,500-£32,000, 26 days of paid holiday plus bank holidays (increasing with tenure up to 31 days), a health and wellbeing scheme for you and your children, a salary sacrifice scheme, monthly company breakfasts and funded team events, protected learning time, funded certifications, ongoing training and development, a staff discount or at-cost scheme, the opportunity to join The One Point Foundation committee, a first-class working environment, and planned work-from-home arrangements. Our office has nearby public transport links and on-site parking.