Front Desk Technician (Phone & Electronics Repair)

We are one of NYC’s fastest-growing electronics repair chains - premium phone, tablet and computer repair, thousands of 5-star reviews. We’re hiring a front-desk person who can both sell and fix: greet the customer, diagnose the device, quote the repair, and do quick repairs on the spot.

What You’ll Do

• Greet walk-in customers, diagnose phones, tablets and laptops, and give accurate repair quotes

• Perform quick repairs at the counter: screens, batteries, charging ports, back glass

• Explain technical issues in simple language and recommend the right fix

• Sell accessories, warranties and add-ons (screen protectors, cases, chargers)

• Log every ticket and keep repair status up to date in our system; handle POS, cash and card payments

• Answer phone calls, follow up with customers, keep inventory and the counter organized

• 1+ year in a phone/electronics repair shop (front desk or bench)

• Hands-on experience with iPhone/Samsung screen and battery replacements; comfortable with diagnostics

• Strong communication skills - you sell on value, not price

• Calm and organized when the shop is busy

• Fluent English; Spanish or Russian is a plus

iFix New York is a chain of phone, tablet and computer repair shops in Manhattan and Brooklyn. Most repairs are done the same day, with a warranty, and thousands of customers have left us 5-star reviews.