IT Support Specialist

As an IT Support Specialist, you’ll keep employees productive by resolving technology issues across computers, software, networks, and mobile devices. You’ll provide responsive technical support, manage help desk systems, and explain solutions clearly so users can get back to work. This role combines hands-on desktop and hardware support with practical troubleshooting across Windows, macOS, and other operating systems., * Respond to support requests, manage customer support tickets, and provide clear updates through resolution.

• Troubleshoot computer hardware, software, equipment, and operating system issues; configure and manage computers and mobile devices.
• Support computer networking and IT infrastructure, including LAN, TCP/IP, DNS, VPN, and firewall connectivity.
• Assist with Active Directory management and Microsoft Windows Server administration; support Windows and Linux environments.
• Familiar with AI agents and apps.
• Your impact: By resolving technical issues promptly and communicating clear next steps, you help employees stay connected and focused on their work.

• Experience in IT support, technical support, desktop support, or a help desk environment is preferred.
• Familiarity with Microsoft Office, Windows support, macOS, Linux, computer hardware, and computer management is valuable.
• Knowledge of networking concepts and protocols, including TCP (Transmission Control Protocol), TCP/IP (Transmission Control Protocol/Internet Protocol), LAN (local area network), DNS (Domain Name System), VPN (virtual private network), and firewall fundamentals.
• Familiar with AI agents and apps.
• Strong customer service, customer support ticket management, communication, analysis, and technical troubleshooting skills.