Desktop Support Analyst

Description We are looking for a Desktop Support Analyst to provide advanced onsite technical support for a manufacturing environment in Houston, Texas. This Long-term Contract position is ideal for a hands-on detail-oriented individual who can manage desktop infrastructure, support endpoint operations, and contribute to a high-performing, service-focused team. The role offers consistent weekday onsite work and requires someone who is experienced, dependable, and comfortable handling a steady flow of technical requests and device-related projects.

Responsibilities:

• Deliver Tier 2 desktop support for end users by troubleshooting hardware, software, and operating system issues in a timely manner.

• Administer Microsoft SCCM to deploy applications, distribute patches, and maintain endpoint configuration standards across the environment.

• Support Windows Server and Active Directory-related tasks that impact user access, device performance, and overall desktop operations.

• Create and maintain automation scripts to streamline recurring support activities and improve consistency in system configuration.

• Package, test, and release software updates while ensuring successful installation and minimal disruption to users.

• Track and manage IT assets, including device inventory, status updates, and lifecycle-related documentation.

• Monitor endpoint health and assist with analytics-driven improvements to strengthen device management and user support outcomes.

• Collaborate closely with a lean IT team, maintaining a detail-oriented approach and adapting to changing support priorities as workload demands increase. Requirements * Hands-on experience providing Tier 2 desktop support in an enterprise environment.

• Strong working knowledge of Microsoft SCCM for software packaging, patch deployment, and systems management.

• Experience supporting Microsoft Windows Server and Active Directory in relation to desktop and endpoint services.

• Ability to write or modify automation scripts used for configuration, deployment, or support tasks.

• Familiarity with endpoint management practices, device analytics, and configuration management processes.

• Solid understanding of computer hardware troubleshooting, maintenance, and replacement procedures.

• Strong communication skills and a customer-focused approach to onsite support.

• Availability to work onsite Monday through Friday during regular business hours, with some flexibility as needed. Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.