Enterprise Application Support & Configuration Specialist - 3710608

Lighthouse Technology Services is partnering with our client to fill their Enterprise Application Support & Configuration Specialist position! This is a 9 month contract with possible extension and/or conversion and will be remote in United States.

?This role will be a W2 employee of Lighthouse Technology Services. No C2C or subcontracting arrangements will be considered.

What You’ll Be Doing:

• Provide Level 1 and Level 2 application support for configuration requests, user access, and system issues
• Build and maintain F&B menus and application configurations across enterprise suites and catering venues
• Establish and enforce enterprise configuration standards for menus, pricing, financial data, and legal language
• Manage application content updates including menu items, descriptions, service charges, and required legal information
• Coordinate seasonal planning timelines, submission deadlines, and configuration readiness activities across locations
• Review and validate menu submissions for completeness, accuracy, and compliance with established standards
• Provision and maintain user accounts, roles, and permissions in accordance with access standards
• Facilitate process training and provide guidance to location operators through communication and training channels
• Troubleshoot application defects and configuration issues, document findings, and coordinate resolution with users
• Support recurring access reviews and audits to ensure appropriate and compliant system access
• Partner with Product teams to support enhancements, testing, issue resolution, and continuous improvement

Enterprise Applications, Software Administration, Enterprise Applications, Software Administration, Legal, Content Management, Time Management, Regulatory Compliance, User Account Administration, People Management, * 2-3 years of experience supporting hospitality applications (POS, catering, CRM, or enterprise software)

• Direct experience with hospitality industry software such as Infor, Reserve, Ivy, Caterease, Catertrax, Ungereboeck, Tripleseat, Amadeus, Spoonfed, or Oracle Sales & Catering
• Proven experience with menu planning, F&B operations, or application configuration in hospitality environments
• Strong customer service orientation with a user-focused approach to application support
• Highly organized and detail-oriented with ability to manage multiple priorities and deadlines
• Strong written and verbal communication skills with ability to explain technical concepts in clear business language
• Associate or Bachelor’s degree in information systems, hospitality, business, or related field; equivalent experience considered
• Proficient in Microsoft Office suite of products