IT Support Specialist I

Provides Tier 1 technology support for a domain environment via phone, email, remote access software, and walk-ins. Gathers information for unresolved issues and escalates them to specialized groups. Job Duties:

• Act as primary customer contact for incoming technical issues

• Gather required information and log into ticketing system

• Implement known solutions from Helpdesk Support Center

• Processes common workflows

Do you have experience in Typing?, * Education: A+ Certification Preferred

• Experience: 1+ years of relevant experience

• Familiarity with Autodesk products is a plus

• Required Skills: Technology Savvy, Keyboarding, Troubleshooting, Customer Service

• Recommended Skills: Microsoft Office Proficiency, Naturally Organized