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IT Support Specialist I

Zeeco, Inc
Hershey, PA, United States
3 months ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Starter
Experience required
1 year minimum
Working hours
Regular working hours
Job source
careerjet.com

Tech stack

Issue Tracking Systems Microsoft Office Remote Access Technology Autodesk Autocad

Job description

Provides Tier 1 technology support for a domain environment via phone, email, remote access software, and walk-ins. Gathers information for unresolved issues and escalates them to specialized groups. Job Duties:

  • Act as primary customer contact for incoming technical issues
  • Gather required information and log into ticketing system
  • Implement known solutions from Helpdesk Support Center
  • Processes common workflows
  • Escalate incidents beyond tier 1 support

Requirements

Education: A+ Certification Preferred

  • Experience: 1+ years of relevant experience
  • Familiarity with Autodesk products is a plus
  • Required Skills: Technology Savvy, Keyboarding, Troubleshooting, Customer Service
  • Recommended Skills: Microsoft Office Proficiency, Naturally Organized

Apply for this position

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Good distractions

Talks and stories from around this role — technically off-topic, practically not.

Moments

Explore playlists

2:32 min

Introduction to Zeiss and industrial manufacturing hardware

Andreas Kaldun Andreas Kaldun

1:56 min

Implementing state-driven deployment architecture using automated pipeline integration tools

Lian Li · World Congress 2023

2:12 min

Empowering enterprise engineering through open source program offices

Cédric Gégout Cédric Gégout +4 · World Congress 2026 Europe

1:41 min

Overview of Zeiss and the shift to agentic workflows

Bastian Heilemann Bastian Heilemann +1 · World Congress 2026 Europe

1:34 min

Automating the recruitment process to handle massive applicant volumes

Barbara Pirrera Barbara Pirrera +1 · World Congress 2024

2:36 min

Structuring organizational governance for responsible AI initiatives

Rebekka Weiss Rebekka Weiss +1 · World Congress 2025

Videos

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39:34
Cappuccino with HR • over 1 year ago

Recruiting in 2025: Will AI Help or Take Over?

Rudi Bauer, Jan Tegze

7 tips for releasing on a Friday afternoon: YouTrack to the rescue thumbnail
31:59
World Congress 2021 • about 5 years ago

7 tips for releasing on a Friday afternoon: YouTrack to the rescue

Elena Pishkova, Anastasia Bartasheva

Startup Presentation: Dealing with the bug Mafia thumbnail
2:31
about 2 years ago

Startup Presentation: Dealing with the bug Mafia

Michel Francis

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