IT Support Technician - Residential Healthcare

As our IT Support Technician, you’ll be the first point of contact for IT support - helping both local and remote teams with everything from system troubleshooting to onboarding new staff. You’ll play a key role in ensuring that our clinical and administrative teams can focus on what matters most: caring for our clients.

Your responsibilities will include:

• Diagnosing and resolving IT issues related to computers, networks, and software systems
• Configuring and deploying new workstations and supporting users through onboarding
• Managing user accounts across multiple platforms and ensuring proper access
• Maintaining IT asset inventory across all AMFM sites
• Supporting mobile devices, local/network printers, and web-based video technologies like Zoom
• Assisting with software patching, updates, and system maintenance
• Collaborating with Tier II support, system administrators, and the Director of IT
• Documenting procedures, fixes, and system updates in our internal knowledgebase
• Participating in occasional after-hours or weekend support as needed

Do you have a valid Driver’s License license?, Do you have experience in Productivity software?, Do you have a Trade school?, * 3+ years of hands-on IT support experience, preferably in a fast-paced or healthcare setting

• A degree, trade school diploma, or relevant technical certifications (e.g., CCNA, MCSA, CompTIA)
• Familiarity with HIPAA, HITECH, and CFR 42 Part II regulations
• Strong experience with Google Workspace and Microsoft Office 365
• Working knowledge of networking principles (TCP/IP, routers, switches, RADIUS)
• Experience with JumpCloud, mobile device management (MDM), and remote monitoring tools (RMM)
• Ability to clearly communicate technical concepts to non-technical team members
• Possess valid driver’s license with ability to be insured by our auto insurance policy which includes, but not limited to, the following requirements: 4 continuous years of driving experience, 21 years of age or older, less than 3 moving violations in the last 3 years, and no more than 1 major violation in the last 3 years., * Calm under pressure, especially when handling time-sensitive IT issues
• A strong communicator and natural collaborator - you’re helpful, not just technical
• Organized, reliable, and attentive to detail
• Passionate about learning new technologies and solving real problems
• A team player who believes in the mission of AMFM Healthcare and wants to contribute meaningfully to our success

Pulled from the full job description

• Tuition reimbursement
• AD&D insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, * A compassionate, client-centered organization where your work truly matters
• Opportunities to grow within a supportive, values-driven team
• The chance to support life-saving mental health treatment through top-tier IT systems
• A dynamic environment where no two days are the same

Benefits for full time employees:

• Medical, Dental, and Vision plans through Anthem or Kaiser.
• FSA/HSA Accounts.
• Life/AD&D insurance through Anthem, 100% paid for by the employer.

Other benefits include:

• 401k plan with employer match.
• PTO, Self Care Day, and Floating Holiday.
• Educational Assistance Reimbursement Program.
• Employee Assistance Program.
• Health and Wellness Membership.